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This Shipping Policy applies to all orders placed through the Shanelle Strands website www.shanellestrands.com and governs the delivery of hair extensions, bundles, wigs, hair accessories, and hair care products to customers in Nigeria, the United Kingdom, and internationally.
Shanelle Strands is a dual-operating business operating under the laws of the Federal Republic of Nigeria and the United Kingdom.
All orders are processed within 3–5 business days (Monday to Friday, excluding public holidays) from the date of payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.
You will receive an email confirmation once your order has been dispatched, along with a tracking number where applicable.
During high-demand periods (sales, festive seasons, or product launches), processing times may be slightly extended. We will communicate any delays promptly.
Nigeria
United Kingdom
International (Rest of World)
Please note: International delivery times are estimates and may vary depending on your country’s customs clearance procedures.
We partner with trusted logistics providers to deliver your orders safely. Carriers may include [DHL, GIG Logistics, FedEx, Royal Mail] depending on your location. Carrier selection is at our discretion based on availability and your delivery address.
International customers are responsible for any customs duties, import taxes, or fees levied by their country’s authorities upon delivery. These charges are outside our control and are not included in the order total or shipping fee. We recommend checking your local customs regulations before placing an order.
International customers are responsible for any customs duties, import taxes, or fees levied by their country’s authorities upon delivery. These charges are outside our control and are not included in the order total or shipping fee. We recommend checking your local customs regulations before placing an order.
Please ensure your delivery address is accurate before completing checkout. Shanelle Strands is not liable for non-delivery resulting from an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at hello@shanellestrands.com and we will do our best to amend it before dispatch.
If your order has not arrived within the estimated delivery window, please contact us at hello@shanellestrands.com with your order number and tracking details. We will liaise with the carrier on your behalf to investigate and resolve the matter.
Shanelle Strands is not responsible for delays caused by force majeure events, natural disasters, customs delays, or carrier disruptions.
Due to the hygiene-sensitive nature of our products — including hair extensions, bundles, wigs, and hair accessories — all sales are final. We do not accept returns or exchanges once an order has been dispatched.
We strongly encourage customers to review product descriptions, sizing guides, and shade/texture details carefully before purchasing. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at hello@shanellestrands.com with photographic evidence, and we will assess the matter on a case-by-case basis.
If you have any questions regarding these Terms of Use, please contact us at hello@shanellestrands.com.