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Continue ShoppingAt Shanelle, every wig is carefully inspected, quality checked, and packaged before dispatch to ensure it meets our high standards.
As our wigs are custom-made and personalised according to your selected specifications, including length, colour, texture, density, lace type, and cap size, we do not accept returns, exchanges, or cancellations due to a change of mind after an order has been placed.
All Shanelle wigs are made to order and customised based on your selected preferences.
Under the Consumer Contracts Regulations 2013, personalised and bespoke items are exempt from the standard 14-day cancellation period. We therefore encourage customers to carefully review all order details before completing their purchase.
If you require assistance selecting the right colour, length, texture, lace type, or cap size, our team will be happy to assist before you place your order.
All Products undergo a thorough quality inspection before dispatch. Claims will only be considered where a fault, damage, or error has occurred on our part.
If you believe your order contains a fault, damage, or error, please contact our Customer Care Team within 48 hours of delivery via WhatsApp.
To help us review your claim, please provide:
All claims are subject to review and approval by our team. If a claim is approved, an appropriate resolution will be offered in accordance with our Returns & Exchanges Policy.
For hygiene reasons and due to the customised nature of our products, wigs cannot be returned, exchanged, or credited if:
Due to the bespoke nature of our products, we do not offer refunds.
Where a claim has been reviewed and a fault, damage, or error on our part has been confirmed, we may offer:
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The resolution offered will be determined following review of the claim and inspection of the product where required.
If you have any questions regarding these returns policy, please contact us at info@shanellestrands.com.
