Our wigs are carefully inspected and packaged before dispatch to ensure the highest quality standards. As each unit is bespoke and personalised to our clients’ preferences, all sales are final and we do not offer refunds or exchanges once an order has been placed or delivered.
Many of our wigs are customised based on selected lengths, colours, textures, density, and styling preferences, therefore we encourage customers to carefully review all product details before purchase. We are always happy to assist with choosing the right colour, length, texture, and cap size before ordering.
Contact Us
If you have any questions regarding these returns policy, please contact us at hello@shanellestrands.com.