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Continue ShoppingEvery Shanelle wig is created with intention, precision, and exceptional attention to detail. Rather than mass-producing units, we carefully craft each order to ensure it meets our luxury standards before leaving our studio.
From customisation and styling to final quality inspections, every stage is completed with care to deliver a beautifully finished unit that reflects the quality and craftsmanship Shanelle is known for.
For this reason, made-to-order wigs require approximately 3–6 weeks for production before dispatch.
We believe exceptional quality is worth the wait.
Please note that processing times may be extended during periods of high demand, including sales events, product launches, and festive seasons. Should any significant delays occur, we will keep you informed throughout the process.
Once your order has been completed and dispatched, you will receive a shipping confirmation email containing your tracking information.
Estimated delivery times after dispatch are as follows:
Delivery timeframes are estimates and may vary due to customs procedures, courier operations, weather conditions, public holidays, or other circumstances beyond our control.
Once your order has been dispatched, you will receive tracking information via email.
Please allow up to 48 hours for tracking updates to appear after receiving your dispatch confirmation.
If you have not received tracking information or require assistance tracking your order, please contact our Customer Care Team.
International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country.
These charges are determined by local customs authorities and remain the responsibility of the customer where applicable.
Shanelle is not responsible for customs delays, duties, taxes, or additional charges imposed during the import process.
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee amendments once order processing has commenced.
Shanelle is not responsible for delays, failed deliveries, lost parcels, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
All Shanelle orders are shipped via DHL, a globally recognised and trusted courier service, to ensure the safe and secure delivery of your order.
Once your order has been dispatched and tracking information has been provided, the parcel has been officially handed over to the courier and is no longer under our control.
Customers are responsible for monitoring their tracking information and contacting the courier directly regarding any delivery issues, including parcels that are lost, delayed, stolen, missing, or marked as delivered but have not been received.
While we are happy to provide reasonable assistance where possible, Shanelle cannot accept liability for parcels once they have been transferred to the courier for delivery.
Any investigation, claim, or dispute relating to a shipment must be raised directly with the courier, as responsibility for the parcel rests with them from the point of dispatch.
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Please note that Shanelle is not responsible for delays caused by circumstances beyond our control, including but not limited to:
• Customs clearance procedures
• Extreme weather conditions
• Transport disruptions
• Public holidays
• Courier operational delays
If you have any questions regarding these Terms of Use, please contact us at info@shanellestrands.com.
